Hydralux Privacy Policy

Last updated: 30 January 2026

Hydralux Irrigation and Vertical Garden (“Hydralux”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or engage with our services.

1. Personal Information We Collect

We may collect and process the following personal information:

  • Full name

  • Email address

  • Contact number

  • Physical address or project location

  • Any information you voluntarily provide via contact forms, quote requests, email, or phone communication

We do not collect sensitive personal information unless required and lawfully permitted.

2. How We Collect Personal Information

We collect personal information when you:

  • Complete a contact or quote request form on our website

  • Contact us via email, phone, or WhatsApp

  • Request information about our services

  • Engage us for irrigation, vertical garden, or related services

3. How We Use Your Personal Information

Your personal information is used strictly for legitimate business purposes, including:

  • Responding to enquiries and quote requests

  • Communicating about our services

  • Providing irrigation, vertical garden, or maintenance services

  • Managing customer relationships

  • Improving our website and service offering

We will never sell, rent, or trade your personal information to third parties.

4. Lawful Basis for Processing

We process personal information based on one or more of the following lawful grounds:

  • Your consent

  • The need to perform a contract or provide a service

  • Compliance with legal obligations

  • Legitimate business interests that do not override your privacy rights

5. Sharing of Personal Information

We may share your personal information only when necessary and only with:

  • Service providers or contractors directly involved in delivering our services

  • Legal or regulatory authorities where required by law

All third parties are required to maintain appropriate confidentiality and data protection standards.

6. Data Storage and Security

We take reasonable technical and organisational measures to protect your personal information against:

  • Loss

  • Unauthorised access

  • Unlawful processing

  • Accidental disclosure

Personal information is stored only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

7. Your Rights Under POPIA

You have the right to:

  • Request access to your personal information

  • Request correction or deletion of your information

  • Object to the processing of your personal information

  • Withdraw consent at any time (where applicable)

To exercise these rights, please contact us using the details below.

8. Cookies and Website Usage

Our website may use cookies or similar technologies to improve user experience and website performance.

Cookies do not collect personal information unless you voluntarily provide it. You may disable cookies in your browser settings if you prefer.

9. External Links

Our website may contain links to third-party websites. Hydralux is not responsible for the privacy practices or content of external sites.

We encourage users to review the privacy policies of any third-party websites they visit.

10. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy from time to time.

Any changes will be posted on this page, and the updated date will be reflected at the top of the policy.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Hydralux Irrigation and Vertical Garden
📧 Email: info@hydraluxirrigation.co.za
📞 Phone: 082 577 7125